QUESTIONS LES PLUS FREQUENTES
BELLEROSE SECOND-HAND
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What services does Bellerose Second-Hand offer?
Bellerose Second-Hand's trade-in service offers you the convenience of reselling your clothes directly to us. You don't have to search for a buyer, we handle that for you! In exchange, we provide you with credits to purchase new Bellerose items or second-hand items from our Bellerose Second-Hand collection.
Additionally, our service allows you to buy pre-owned Bellerose items. We offer a broad catalogue of clothing, all of which are inspected and guaranteed by our quality experts. This is a great opportunity to discover a piece from our older collections that you might have missed! -
What are the conditions to participate in the exchange program?
Une fois votre commande expédiée, vous recevrez un numéro de suivi par e-mail. Vous pourrez utiliser ce numéro pour suivre votre colis sur le site du transporteur ou sur notre site web, dans la section 'Suivi de commande'.Lʼoffre est limitée aux personnes âgées de 18 ans et plus.
Seuls les produits Bellerose sont éligibles à la reprise. Ils doivent obligatoirement être expédiés depuis la Belgique, la France ou les Pays-Bas ou être déposés dans les boutiques Bellerose de ces pays.
Seuls les produits listés comme étant admissibles dans nos conditions de reprise seront acceptés.
Tous les produits doivent être propres, en bon état et vendables.
Les produits tâchés, endommagés ou nécessitant une réparation ne bénéficieront pas dʼun crédit de reprise. -
How to become a member?
Bellerose Second-Hand services are reserved for its members. Registration is open to any adult residing in Belgium, France, or the Netherlands.
To buy or sell items, create an account by clicking on the 'Account' section, then 'Registration'. You will also have the opportunity to register by validating your basket or by following the steps of our 'Sell' process.
Please note, you can only have one Bellerose Second-Hand account. Your Bellerose Second-Hand account is independent of your Bellerose customer account. -
What items are eligible for the Bellerose Second-Hand trade-in service?
Bellerose Second-Hand accepts your Bellerose ready-to-wear clothes (Women, Men, and Children) and leather bags from collections launched in 2012 and later, excluding accessories, jewelry, underwear, socks, and shoes. -
Is it possible to log in with your Bellerose account on Bellerose Second-Hand?
No. To use the services of Second-Hand.Bellerose.Be, you must create a new account with new credentials. These are two separate accounts. -
Who can become a member of Bellerose Second-Hand?
For the moment, Bellerose Second-Hand is only available to people living in Belgium, France, and the Netherlands
MEMBER’S ACCOUNT
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What if you forget your login details?
Your username is the email address with which you registered. You can recover your password by clicking on 'Forgot Password?' and entering your email address. You will then receive an email containing a link to recover your account. Remember to refresh your mailbox and check your spams. -
What should you do if you are unable to connect to Bellerose Second-Hand?
Please verify your login credentials. Note that your Bellerose account is separate from your Bellerose Second-Hand account, and they might have different usernames and passwords. Ensure that your login details are correct, then try logging in again. -
How to resell my Bellerose items?
Bellerose Second-Hand allows you to resell your clothes directly to Bellerose. In exchange, you earn credits to purchase new items from Bellerose or second-hand items on Bellerose Second-Hand.
To resell your items, two options are available:
Make an appointment to drop off your items directly at a Bellerose store.
Get an online estimate of your items and send them to us. -
How to get an estimate of the value of your item?
Online:
In the SELL section, click on ESTIMATE THE VALUE OF MY ITEM:
Enter the serial number on the composition tag
Select the color, size, and condition of your item
Discover the estimated amount of the trade-in
Our simulator offers a buyback value based on the nature of the product and the condition you declare for each piece. The value of your trade-in will be validated or adjusted as needed by our Quality Experts following the examination of the actual condition of each item.
The final amount will be credited directly to your Bellerose Second-Hand account, within a period of 15 working days from the date of receipt of your package in our workshops.
In Bellerose store:
If you choose to return your item in a Bellerose store, our staff will estimate its value based on its condition directly during your visit. The final amount will be immediately credited to your Bellerose Second-Hand account. -
Where to find the serial number of your item?
The serial number of your item can be found on its composition label. It is a code composed of 8 characters and starts with the letter -
How to estimate the condition of your item?
Your items must be clean, complete, and fully functional, without any missing elements or alterations.
New condition: The item has never been worn and still has all its original labels.
Excellent condition: The item is like new, with no signs of wear or defects.
Very good condition: The item only shows minor signs of wear.
The actual condition of each item will be checked by Quality Experts who will confirm or reassess it as needed.
SELLING AN ITEM
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How to validate your offer online?
You can register up to 15 items for your first trade-in, then you will be limited to a total of 15 items per trade-in requests over a period of 30 days.
You can easily add or remove a registered item from your summary,
To confirm your trade-in request :
- Validate your total offer in the summary
- Log in to your account or sign up
- Provide your address in Belgium, France, or the Netherlands- Print the shipping label and the transfer form. Sign the latter and put it in your package with the items you are returning. Stick the shipping label on the package before dropping it off at the relay point. -
How many items can I trade in?
The trade-in service is limited to a maximum of 15 items per member over a rolling 30-day period. If you wish to trade-in more than 15 items, you will have to wait 30 days to do so. -
How to send the items you want to trade in?
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What if you didn’t receive a confirmation for your in-store appointment?
To facilitate in-store returns, making an appointment is mandatory. However, even if you do not receive a confirmation for your appointment, you can still go to the store at the scheduled time with the items you wish to return. Please note that our in-store staff might ask you to wait for a few moments. -
What to do if you no longer wish to return an item?
If you have validated your trade-in offer online, but have changed your mind, no worries. Keep the items you no longer wish to trade-in, you can always send them to us later if you do not wear them.
Beware! An item already sent will never be returned. It will be taken back according to the conditions of your offer or given to an association if it is not accepted. -
Are ineligible items returned?
We do not return items that have been sent to us. If you have already sent an item, you cannot retrieve it. If the item is accepted by our quality experts, you will receive the corresponding credits and it will be put up for sale on the site. If the item does not meet the trade-in conditions, you will receive no credit. In all cases, sending an item is final. -
When will you receive validation of your credit?
Online:
Once your package is on its way, you can sit back and relax; we'll handle the rest.
Upon arrival, our Quality Experts will inspect your items and confirm or adjust the trade-in value based on their condition. If all trade-in requirements are satisfied, you will receive an email within 15 days of us receiving your items, notifying you of the credit added to your member account. In the case of multiple shipments, your items might not be inspected simultaneously. As each item passes the quality check, you will receive your credits. You can track the progress of this quality check on your customer page.
In Store:
During an in-store trade-in, your account is credited immediately after our staff inspects the item and validates the trade-in.
You can either convert your credit into a first-hand purchase voucher instantly or save it for a future purchase. -
Why don’t we provide packaging?
Rather than sending you an empty package for you to return to us, we invite you to find a box or package at home to send us your second-hand items. This way, you extend the lifespan of existing packaging and contribute to reducing our environmental impact. -
How to use your credits?
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How to generate a voucher?
Log in to your account and go to the 'My Credits' section
- Click on 'Generate a voucher'
- Choose how you want to use your credit, by selecting either:
- A first-hand purchase voucher: to buy new items on www.bellerose.be or in Bellerose store
- A second-hand purchase voucher: to buy second-hand items at a great price on the second-hand.bellerose.be site
- Enter the amount of credit you want to transfer into this voucher.
For an order on Bellerose Second-Hand, we recommend you generate a second-hand purchase voucher for an amount equal to or less than the total of your order and shipping costs. -
How to use your voucher?
You can enjoy your voucher's discount thanks to its unique promotional code.
On the official Bellerose website: Enter the promotional code of your first-hand purchase voucher in the 'promotional code' section of the 'Payment' page when making your purchase.
In Bellerose store: Communicate the promotional code of your first-hand purchase voucher to the seller before paying for your purchases.
On Bellerose Second-Hand: Enter the promotional code of your second-hand purchase voucher in the 'discount code' section. You can find this promotional code on your customer account in the “My Credits” section.
Be careful, if the total of your order is lower than the amount of your second-hand voucher, you will permanently lose the surplus sum.
If the total of your order exceeds the value of your voucher, you only have to pay the difference by one of the payment methods offered on the site or in the store. -
How to buy an item on Bellerose Second-Hand?
To purchase pre-loved clothes, simply add them to your cart and proceed to 'payment'.
Next, follow these steps:
- Create an account or log in
- Provide your address in Belgium, France, or the Netherlands
- Enter your second-hand purchase voucher's discount code (if you have sold items on Bellerose Second-Hand)
- Choose your delivery method: at a relay point (€7 VAT included) or home delivery (€9 VAT included)
- Select your payment method (Credit card via a secure connection, Bancontact/Maestro, Paypal or Apple Pay)
Once completed, your package will be delivered as quickly as possible. Thank you for your purchase. -
What are the return policies?
You have a period of 14 days from the date you receive your package to return an item.
We do not offer exchanges. Any returned product is refunded.
After the 14-day period, you can only send your item back to us through our second-hand trade-in offer. Once your item is received, you'll be credited with the amount of the trade-in offer. This credit can be used on Bellerose.be or Second-Hand.Bellerose.be
To learn more about the exchange program, visit Second-Hand.Bellerose.be (link to the sell page with the explanation of the process) -
How to return an item purchased on Bellerose Second-Hand?
Following your purchase on the Bellerose Second-Hand site, you have a period of 14 days from the receipt of your package to return an item to us. The return costs are your responsibility and returns in-store are not accepted.
Here are the steps to follow for a return:
- Log in to your account and go to the 'My Orders' section
- Select the item or items to return to us, specifying the reason for the return
- Download and print the return label
- Drop off your package at a post office or at a merchant of our partner carrier. Don't forget to keep your stamped proof of deposit!
Due to the variability of our stocks, we do not offer exchanges of our second-hand items, only a refund in the context of a return by post. We invite you to place a new order on Bellerose Second-Hand to acquire the piece you want in another color or size.
USING YOUR CREDITS
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How to send the items you want to trade in?
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What if you forget your login details?
Your username is the email address with which you registered. You can recover your password by clicking on 'Forgot Password?' and entering your email address. You will then receive an email containing a link to recover your account. Remember to refresh your mailbox and check your spams. -
How to resell my Bellerose items?
Bellerose Second-Hand allows you to resell your clothes directly to Bellerose. In exchange, you earn credits to purchase new items from Bellerose or second-hand items on Bellerose Second-Hand.
To resell your items, two options are available:
Make an appointment to drop off your items directly at a Bellerose store.
Get an online estimate of your items and send them to us. -
Where to find the serial number of your item?
The serial number of your item can be found on its composition label. It is a code composed of 8 characters and starts with the letter -
What services does Bellerose Second-Hand offer?
Bellerose Second-Hand's trade-in service offers you the convenience of reselling your clothes directly to us. You don't have to search for a buyer, we handle that for you! In exchange, we provide you with credits to purchase new Bellerose items or second-hand items from our Bellerose Second-Hand collection.
Additionally, our service allows you to buy pre-owned Bellerose items. We offer a broad catalogue of clothing, all of which are inspected and guaranteed by our quality experts. This is a great opportunity to discover a piece from our older collections that you might have missed! -
What are the conditions to participate in the exchange program?
Une fois votre commande expédiée, vous recevrez un numéro de suivi par e-mail. Vous pourrez utiliser ce numéro pour suivre votre colis sur le site du transporteur ou sur notre site web, dans la section 'Suivi de commande'.Lʼoffre est limitée aux personnes âgées de 18 ans et plus.
Seuls les produits Bellerose sont éligibles à la reprise. Ils doivent obligatoirement être expédiés depuis la Belgique, la France ou les Pays-Bas ou être déposés dans les boutiques Bellerose de ces pays.
Seuls les produits listés comme étant admissibles dans nos conditions de reprise seront acceptés.
Tous les produits doivent être propres, en bon état et vendables.
Les produits tâchés, endommagés ou nécessitant une réparation ne bénéficieront pas dʼun crédit de reprise. -
What if you receive a damaged item?
All our items undergo inspection by quality experts before being repackaged for sale. If you receive a damaged item, please provide supporting evidence to our customer service and initiate the return process. -
What are the terms of delivery?
We deliver only in Belgium, Metropolitan France, and the Netherlands.
The maximum delivery time is 10 days maximun.
Delivery can be made to your home or a relay point.
Delivery cost is calculated based on the product's weight and will be displayed during the checkout process.
MAKING A PURCHASE ON BELLEROSE SECOND-HAND
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When will you receive validation of your credit?
Online:
Once your package is on its way, you can sit back and relax; we'll handle the rest.
Upon arrival, our Quality Experts will inspect your items and confirm or adjust the trade-in value based on their condition. If all trade-in requirements are satisfied, you will receive an email within 15 days of us receiving your items, notifying you of the credit added to your member account. In the case of multiple shipments, your items might not be inspected simultaneously. As each item passes the quality check, you will receive your credits. You can track the progress of this quality check on your customer page.
In Store:
During an in-store trade-in, your account is credited immediately after our staff inspects the item and validates the trade-in.
You can either convert your credit into a first-hand purchase voucher instantly or save it for a future purchase.
