Please verify your login credentials. Note that your Bellerose account is separate from your Bellerose Second-Hand account, and they might have different usernames and passwords. Ensure that your login details are correct, then try logging in again.

To facilitate in-store returns, making an appointment is mandatory. However, even if you do not receive a confirmation for your appointment, you can still go to the store at the scheduled time with the items you wish to return. Please note that our in-store staff might ask you to wait for a few moments.

The trade-in service is limited to a maximum of 15 items per member over a rolling 30-day period. If you wish to trade-in more than 15 items, you will have to wait 30 days to do so.